Returns & Exchanges

At dstore Egypt, we strive to ensure your complete satisfaction with every purchase by offering a flexible 14-day return and exchange window. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Request

  Contact our customer support team or log into your dstore account to submit a return request within 14 days of receiving your order.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all invoices and promotional materials are included to avoid processing delays.

• 3.
  Courier Pickup

  Our logistics partner will contact you within 48 hours to schedule a convenient pickup time from your doorstep anywhere in Egypt.

• 4.
  Quality Check & Refund

  Once our warehouse team inspects and approves the returned items, your refund will be processed via your original payment method or as store credit.